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Standard delivery takes between 4-5 days (Monday-Friday) .

If you place your order with us before 3 pm, we’ll start processing it on the same day.

We're working as hard as we can on getting all parcels delivered as promised. You can find the estimated delivery date during the checkout.

Remember that it can take up to two days for the parcel to be shipped, but this doesn't affect the delivery date given in your order confirmation. Once you receive your shipping confirmation, you can follow your order via the tracking link provided.

Unfortunately our customer care team don't have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Please note: Delivery times may vary. You will see your projected delivery time during the checkout.

If you made a mistake or simply changed your mind after placing an order, there's no need to fuss. As long as your parcel has yet to be picked and packed in our warehouse, you'll have the option to cancel.

To cancel your order, please contact us as soon as possible.

If you have paid your order by Paypal, you can expect your refund within 2-3 days. If you selected credit card as your payment method, your credit card has only been pre-authorised and not charged. This pre-authorisation will be released as soon as the cancellation is processed.

European regulations are changing to make online credit card payment more secure for you. For every order placed from January 1, 2021 you may be asked to authenticate your payment through a 3D secure process. This will be branded according to the type of card you’re paying with, for example, Visa Secure, Mastercard Identity Check or American Express SafeKey.

What do I need to do?

If you haven’t already, you will need to register your payment card for 3D Secure. Most banks usually provide a way to enrol your card online, so check the website of your bank for more information.

If you have previously registered for 3D Secure, or have used this feature before, you will not need to register again. However, your bank may have defined an entirely new process to improve your payment experience. Some banks have designed a new smartphone application specifically for this purpose. Please get in touch with your bank for more information.

To make sure you can pay for your next order easily and securely, we recommend that you activate 3D Secure before you place your next online order.

What will change?

You may have been asked to authenticate with 3D Secure when paying online before, however with the new regulation comes a new process, offering better security and easier ways to authenticate.